Shipping Info

Our products are available for shipment and delivery anywhere in the world via UPS or USPS.

Orders received on Saturday and Sunday are processed and shipped on the following Monday. Placing an order with Silicium Laboratories is easy. You will be asked to enter your account information. If you are already a registered user, enter your e-mail address and password. If you are a new customer, click on “I am a new customer and would like to create an account,” then fill out the form. The details you provide in this form will be used to ship the products. Please fill out the form carefully. After you verify your details, click 'send.'

In a few seconds, an e-mail will be sent to you with your new login information and password, which you will use to place orders. Note our software does not accept P.O. Boxes. You can still order but please email sales@orgonosilica.com with your order particulars and information and an order will be created for you. Also, note the tiny box which indicates “I am over 13 years of age.”

 

Please check this box if you are over 13 years of age. As you browse through our website, you will notice an "Add to Cart" button next to each product. Clicking this button places the product in your shopping cart for purchase. You can add any number of products to your shopping cart in this manner. You also have the option of changing product quantities or removing items from your cart. View all the products you have in your shopping cart at any time by clicking on the "Shopping Cart" button. 

When you have finished shopping, please click on the "Pay & Finish" button. After entering the recipient’s details, click on "Continue," and the next screen will show you your order details. The last thing you will do is choose your payment option. If you want to pay by credit card, you will be taken to the ICICI secure payment gateway. Please print out a copy of the receipt generated. You will receive confirmation of your order by e-mail. VERY IMPORTANT FOR NON-USA and NON-CANADA clients. Our credit care software has a reoccurring issue with credit cards from outside of North America.

Please email sales@orgonosilica.com and contact will be established to accept the credit card information. We apologized for this inconvenience as gremlins like this are most embarrassing.

SHIPPING 

Our products are available for shipment and delivery anywhere in the world via UPS or USPS.  All domestic USA orders ship via UPS Ground except deliveries to Alaska, Hawaii, and P.O. Boxes which are by USPS.   International orders ship by USPS to local Post.  

UPS Ground shipments are only $7.95 for single product orders $100.00 or below and Orders that total $100.01 (USD) or more will receive free shipping. Some exclusions do apply: 

  1. a)      Free shipping is valid to addresses within the continental United States. 

  1. b)      Free shipping is valid to ONLINE ORDERS only. 

  1. c)      Free shipping is valid to orders totaling $100.01 or more BEFORE taxes are calculated. 

  1. d)      Some products are excluded from free shipping on orders $100.01 and over - product indicates "Additional Shipping Charges Apply." 


Other details regarding domestic shipping rates are as follows:


c)      We do not ship on Saturday and Sunday. 

d)      Delivery time may waiver outside of estimate depending on the high volume of orders. 

e)      All orders are shipped via UPS or USPS depending on size and weight. 

 

USPS shipments are calculated based on the quantity ordered. Shipments under 4 lb. (1.8kg) ship First Class Mail and all others Priority Mail. 

Shipping total is provided in the cart at checkout. 

To return the item you purchased, please mail it to: 

Silicium Laboratories LLC 

3325 NW 70TH AVE  

MIAMI, FL 33122 

1-877-454-2486 

 

Refunds do not include any shipping and handling charges shown on the packaging slip or invoice.  

Shipping charges for all returns must be prepaid and insured by you. You are responsible for any loss or damage to hardware during shipment.  

We do not guarantee that we will receive your returned item. 

Shipping and handling charges are not refundable. Any amounts refunded will not include the cost of shipping. 

 

Free Shipping

  • Free for orders over $100.01* 

  • Delivery Time: 5-10 Business Days (Monday-Friday) 

Standard Shipping ($100.00 and below orders) 

  • $7.95* 

  • Delivery Time: 5-10 Business Days (Monday-Friday) 

 

International Orders*** 

  • Calculated by a Silicium Laboratories representative. 

  • Delivery Time: Dependent on location, the customer will be notified of estimated timeframe and shipping costs. 

  • Please note freight charge does not include customs duties and taxes. 

  • MINIMUM SHIPPING COST OF $25 

 


INTERNATIONAL ORDERS
  

Orders shipping to either Alaska or Hawaii are treated as international orders. For our international customers to receive the best possible price on shipping, all shipping costs will be calculated by a Silicium Laboratories representative. After a total for shipping has been calculated, the international customer will be contacted and notified of the shipping charge before the order is finalized. The customer will also be notified of an approximate delivery date. The order will not be placed until the customer has been contacted, and the order will be dropped one week (7 days) from the date the order was initially placed if the customer is unreachable. 

 

Orders shipping to destinations outside the United States might incur duties and taxes. If duties and taxes are imposed on your order, they are due at time of delivery. Please consult your local customs office for more details about your country's duties and taxes. We are not responsible for any import taxes or duties which may be incurred on your international shipment. 
 
* Please note that heavy/large items and multiple boxes may require an additional shipping cost. Charges will be added at checkout, or a Silicium Laboratories representative will contact you to confirm the charges. 

** Expedited Shipping orders must be placed by 12:00 PM CST to ship that day. 

***Please note freight charge does not include customs duties and taxes. 

 

DUTIES AND TAXES

Orders shipping to destinations outside the United States might incur duties and taxes. If duties and taxes are imposed on your order, they are due at time of delivery. Please consult your local customs office for more details about your country's duties and taxes. We are not responsible for any import taxes or duties which may be incurred on your international shipment.

 

 "LOST" PACKAGE

An international order will not be considered ‘lost’ until 60 days from the date of shipment. We are unable to process claims until the 60-day period has passed. Please note: Before you make a purchase, please be aware of the personal purchase limit set by your country.

 

RETURN & REFUND POLICY

Because the U.S. Food and Drug Administration (FDA) places numerous strict regulations upon the delivery of consumable items into the United States, OJIO may not be able to process returns on international orders. If you received the wrong item or the product appears defective, please contact Customer Service at info@orgonolivingsilica.com; we will review each circumstance on a case-by-case basis to determine if a return can be processed.


ERRORS IN ADDRESS:

If you make an address error on your order, please note that we cannot change the delivery address after an order has been submitted. Please know that we work directly with our shippers to help resolve address issues where possible, but we cannot be held responsible for any delays, fees, or other delivery issues if you've made an error in the shipping information on your order. If such an error causes an order to be rejected, lost, or destroyed, we cannot issue a refund or replacement of any kind. If the error causes the order to be sent back to us, you may be responsible for return shipping fees, and we will only refund the cost of the merchandise.


DELIVERY ADDRESS 

If this is the first occasion you order with www.orgonosilica.com, please confirm your shipping address and, if necessary, include a note in the "comments" section with additional instructions needed to execute the delivery successfully.   


ORDER PROCESSING & DELIVERY TIME  

Orders usually ship the next business day after being received. The processing order time is one to two business days not including Saturday and Sunday orders which are processed and shipped on the following Monday. 

  
Orders ship from Miami, FL. UPS Ground delivery requires two business days after pickup to deliver to East Coast addresses and Five business days to West Coast addresses.  USPS Priority Mail requires two to three-day transit in the continental USA to the same areas mentioned, which means that usually, it takes from 5-10 business days to deliver depending on the zone and the season. 

 

International orders vary depending on the distance from the USA. For example, USPS orders to Canada arrive in seven to ten business days and Australia in no less than ten business days. Shipments to Mexico require ten business days minimum.  

 
Thank you for choosing SILICIUM LABORATORIES LLC. We care for and appreciate your business.

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